We're here to help
Get the assistance you need, when you need it. From comprehensive documentation to dedicated support engineers, we've got you covered.
How can we help?
Choose the support channel that works best for you.
Documentation
Search our comprehensive docs for guides, tutorials, and reference material covering every feature of the platform.
Email Support
Reach our support team directly at support@secureraven.com. Priority response for Pro and Enterprise customers.
Live Chat
Chat with our support engineers in real time for immediate assistance with urgent issues and configuration questions.
Support plans
Every plan includes access to our documentation and community. Upgrade for faster response times and dedicated support.
Community
Free- Discord community access
- GitHub issues & discussions
- Documentation & guides
- Community forum
Priority
Pro- Email support (< 4hr response)
- Live chat support
- Onboarding call
- Priority issue queue
- Quarterly reviews
Dedicated
Enterprise- Dedicated Customer Success Manager
- Phone support
- Custom SLAs
- Training sessions
- Architecture reviews
- 24/7 emergency support
Frequently asked questions
Quick answers to the most common questions about Secure Raven.
Still need help?
Our team responds within 2 hours. Reach out and we'll get you the answers you need.